Ben Lomond About





NAME : Derek James Barclay
ADDRESS : Renfrewshire
e - mail :
DATE OF BIRTH : 29.07.1978
University of Paisley
BSc (Hon) Media Technology
Stow College
HNC Computing - HND Computing Support
Gryffe High School
8 Standard Grades - Computer Studies, History, Maths, Physics, PE Studies, English,
Chemistry & French.
3 Highers - Computer Studies, History & English.
Graduated from University of Paisley July 5th 2000
Key Skills include :
Web Page Design - HTML, Java Script, Java, Dreamweaver 3,
    Flash 4 & Fireworks
Multimedia Development - Adobe Photoshop 5, Adobe Premier 5
    Macromedia Authorware 5, Cool Edit & Lightwave 5.6
Networking - Novell, Unix & Linux.
Microsoft Word, Excel, Access & Project.

Capita October 28th 2002 - Present

Initially working in the Scottish Provident Self Assurance new business team processing new applications and chasing underwriting requirements. Many of the tasks were sent offshore and I quality checked their work and dealt with work items they could not action. I became an experienced member of the team and was involved in team quality checking and dealing with complaints and escalations. The role required a high level of accuracy while working under pressure to meet targets and good communication skills dealing with other departments and Financial Advisors.

Since February 2008 I have moved to Underwriting providing admin support, my tasks include filing, back scan, mail, faxes, photocopying, sending reassurance replies and coding underwriting decisions. I have also been involved with Telephone Interview's uploading cases onto the Medicals Direct website and dealing with queries. It is an interesting role where I have learned a lot about underwriting and requires good organisation skills.

Bruce Murray Recruitment March 6th 2002 - 25 October 2002

A temporary position working as an Administrator for Britannic Asset Management in Glasgow City Centre. The role involved issuing commission payments to Agents and investigating un-presented cheques and Direct Debit returns.

Learning IT April 2nd 2001 - November 30th 2001

Working at Scottish Power as part of the Final Debt team in Credit Management. Here I was involved in passing on accounts in debt to Legal Agents, writing off ones not worth pursuing and calculating the VAT reclaim on them. Also I answered queries over the phone and by e-mail from the Legal Agents which involved sending out copy invoices, finding supply periods, checking on payments and passing accounts being disputed to other teams to resolve.

Learning IT November 6th 2000 - March 30th 2001
Contracted out to Scottish Power at their Headquarters in Cathcart, working as part of the
CD Address Team on Project Trinity. The work involves investigating and removing

duplicate addresses from their Customer Directory Database. The job also entails analysis

work to discover why the duplicates occurred and how to prevent them in the future.
BurgerKing September 1996 - March 1999
  this role involved working as part of a Team, dealing with the public on
  a daily basis and cash handling.
Asda December 1995 - January 1996
  Worked as part of Asda's Christmas Team, keeping shelves fully stocked and dealing with the public,
IBM June 1994
  This was a work experience placement, which involved checking Motherboard faults on the assembly line.
Tennis, Walking, Cycling, Martial Arts, Computing & Video Editing.  

I have been involved in a Web Page Design Project for the 'Gallery Bar' in Glasgow. Unfortunately due to costs involved the site never went live.

Full Driving Licence.

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All Photographs on this site are copyright of James Barclay 05/08/2000